Refund Policy

Last updated: 2026-10-25

This policy explains how cancellations and refunds work for Mehrab plans. Mehrab is a product of Zad Code for Scientific Content and Software LLC ("Zad Code", "we"), a limited liability company registered in Egypt. Zad Code is the seller of every plan paid for directly through our payment providers.

What this policy covers

It covers the paid subscriptions we sell directly, outside the app stores, by card or another payment method supported by our payment provider: AI Plus+ (monthly and yearly) and teacher daily-minute plans. They are digital services that are activated on your Mehrab account as soon as the payment is confirmed. Nothing is shipped.

Refund within 14 days

You can ask for a full refund within 14 days of any payment, including a renewal payment, if you have not used the subscription period you paid for, meaning that no teacher session minutes and no AI usage from that payment have been consumed. Once part of a period has been used, the used part is not refundable, unless the section on problems on our side applies or the law requires otherwise. Your statutory rights as a consumer are not affected.

Automatic renewal and cancelling

Subscriptions bought directly from us renew automatically at the end of each period (one month or one year, as shown at checkout), at the price shown at checkout, and the payment method you saved is charged until you cancel. You can cancel at any time from your Mehrab account or by contacting support. Cancelling stops future charges, and the subscription stays active until the end of the period you already paid for. To avoid a renewal charge, cancel before the renewal date. Cancelling does not by itself refund the current period; to get that money back you need to meet the 14-day condition above. If a renewal payment fails, the subscription may be suspended until the payment succeeds.

Purchases made in the app stores

Purchases made through the Apple App Store, Google Play, Huawei AppGallery or Microsoft Store are charged by that store, and the store decides on refunds under its own policy. Please ask the store for the refund; we cannot refund those payments ourselves. When a store refunds a purchase, the related plan or minutes are removed from your account.

Duplicate, mistaken and failed charges

If you were charged twice, charged an amount you did not agree to, charged a renewal after you had cancelled before the renewal date, or charged and the subscription was not activated, contact us within 30 days. We will activate the subscription or refund the charge in full.

Problems on our side

If a technical fault on our side stops you from using a plan you paid for, tell us. We will fix it, restore the affected minutes or usage, or refund the affected part.

How refunds are paid

Approved refunds are returned to the original payment method within 14 days of approval, in the currency of the original payment. Your bank or card issuer may need a further 5 to 10 business days to show the amount. If the original method cannot receive a refund, we agree another way with you, such as a bank transfer or a mobile wallet.

How to request a refund

Email [email protected] from the address on your Mehrab account, or message us on WhatsApp at +20 101 245 8570. Include your account email, the payment date and amount, and the payment reference. We reply within 3 business days.

Changes to this policy

We may update this policy from time to time. The date at the top shows the current version, and changes apply to payments made after that date.