Delivery & Shipping Policy

Last updated: 2026-10-26

This policy explains how and when you receive what you buy from Mehrab. Mehrab is a product of Zad Code for Scientific Content and Software LLC ("Zad Code", "we"), a limited liability company registered in Egypt.

Digital services only

Everything we sell is a digital service used in the Mehrab app and on app.mehrab-alquran.com: Mehrab AI Plus+ subscriptions and monthly teacher-minute plans. We do not sell or ship physical products, so there are no shipping fees, no shipping address is needed, and nothing is sent by post or courier.

When you receive your plan

Your plan is activated on your Mehrab account automatically as soon as the payment is confirmed. Card and mobile-wallet payments are usually confirmed within a few minutes. If you choose a cash method, such as a payment code paid at a retail outlet, the plan is activated once the payment provider confirms that you have paid.

How to find it

Sign in to the Mehrab app or app.mehrab-alquran.com with the account you paid from, and the plan appears on your account. The plan's name, duration and price are shown before you pay.

Where the service is available

The service is delivered online and works in any country with an internet connection. Lessons take place in the app, and we do not deliver anything to a physical address.

If your plan is not activated

If you have paid and the plan does not appear on your account within 24 hours, contact us with your account email, the payment date and amount, and the payment reference. We will activate the plan or refund the payment in full, as described in our Refund Policy.